Frequently Asked Questions
Will I receive an email confirmation when I place an order?
If we have your email address on file with your signon information, you will receive email order confirmations automatically.
How quickly will I receive orders placed on the website?
Orders placed on the theharvarddruggroup.com website before 5:15PM CST will ship the day they are placed, orders placed after this time may ship the following business day. Please note that all orders placed on the website will ship ground freight with the exception of cold packs, which will ship overnight. If you require a different shipping method please call 1-800-239-5288 and place your order with one of our customer service representatives.
If I sign up for online access, will I still have contact with an account representative?
The website is not a replacement for your account representative. It is designed to provide a fast and convenient way for you to view our real-time catalog and place orders. theharvarddruggroup.com is available to you 24 hours a day, 7 days a week. There are many valuable services, programs and information only your sales representative can provide. Having a strong relationship with them will ensure you are receiving the best service available.
How can I reach support for web related issues?
Web support is available via phone at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST and via email at firstname.lastname@example.org. You may also contact your account representative if necessary.
I forgot my password. What can I do?
If your signon was registered with a valid email address, you can use the Forgot Password link in the login form. Simply enter your username and submit the form, and a password reset link will be sent to your email address. If you do not have an email address on file, you may contact support at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST for assistance.
There are several associates at my store that can access the website. Is there a way I can hide sensitive information such as credit details from them?
Contact support at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST to have your signon access levels changed. There are a variety of options available to suit your needs.
You may have noticed that there are some icons shown beside certain items.
These icons are shown below, along with their meanings.
- Controlled Substance
- ORM-D (Other Regulated Materials – Domestic)
- Heavy Item (May Incur Additional Shipping Charges)
- Last Ordered
- Refrigerated Item
- Prescription Items
- Short Date Item