The harvard drug group

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a dedicated partner helping you make more money
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Frequently Asked Questions

faq Will I receive an email confirmation when I place an order?

If we have your email address on file with your signon information, you will receive email order confirmations automatically. If you wish to change these settings please visit the Personal Information page in the My Account menu (you must be logged in to make changes).

faq How quickly will I receive orders placed on the website?

Orders placed on website before 6:00pm EST will ship the day they are placed, orders placed after this time may ship the following business day.

faq If I sign up for online access, will I still have contact with an account representative?

The website is not a replacement for your account representative. It is designed to provide a fast and convenient way for you to view our real-time catalog and place orders. The website is available to you 24 hours a day, 7 days a week. There are many valuable services, programs and information only your sales representative can provide. Having a strong relationship with them will ensure you are receiving the best service available.

faq How can I reach support for web related issues?

Web support is available via phone at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST and via email at support@theharvarddruggroup.com. You may also contact your account representative if necessary.

faq I forgot my password. What can I do?

If your signon was registered with a valid email address, you can use the Forgot Password link in the login form. Simply enter your username and submit the form, and a temporary password will be sent to your email address. If you do not have an email address on file, you may contact support at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST for assistance.

faq There are several associates at my store that can access the website. Is there a way I can hide sensitive information such as credit details from them?

Contact support at 1-800-875-0123 ext HELP (4357) from 8:30am to 5:00pm EST to have your signon access levels changed. There are a variety of options available to suit your needs.